Frequently Asked Questions

How can we help you?

What options do I have for paying my bill?

All standard methods of bill payment are available to pay your @home Energy bill.

At your bank: You must must have a bank card, and a copy of your bill.

Telephone or Internet banking.

Credit Card: We accept Visa and MasterCard. Payment can be made over the phone, in person, or through our customer portal, My Account.

Cheque: Please include your full account number in the memo, and address it to: @home Energy, PO Box 250, Sudbury, ON P3E 4P1

Looking to have your quarterly rental payments deducted automatically from your Visa or MasterCard? Find out how with Paymentus AutoPay.

Credit card transactions are done through a reputable and secure third party company, Paymentus. All fees associated with these transactions are covered by @home Energy. We appreciate your business, and thank you for choosing @home Energy.

Pre-authorized payment options:

We offer two different ways to make automatic payments:

a) Chequing Account or b) Visa or MasterCard

a) Chequing Account:

Variable Payment Plan: the exact amount of your quarterly bill will be automatically withdrawn from your bank account, on the due date of your bill.

Equal Payment Plan: a set equal payment amount is withdrawn on the same day of every month with a reconciliation month once a year.

For direct automatic debit from your chequing account, please download and complete the Automatic Withdrawal Registration Form and submit to our office either by mail, email, or fax.

b) Recurring automatic credit card payments are available for Visa or MasterCard.

Click here to register.

How do I register @home Energy as a New Payee for online banking?

If you’re having difficulty registering @home Energy for online banking payments, it’s a good idea to phone your bank for help, as they can walk you through the process to ensure your payments reach your intended destination.

Here are a few tips to help you get started:

When entering our company name, @home Energy into your banking website enter it just as it appears.

You should then be prompted to enter your 18-digit @home Energy account number; please DO NOT include a dash or a space, only the 18 digits, including the zeros.

What style of water heaters can I rent?

@home Energy carries a wide selection of natural gas, propane and electric water heaters to choose from.

If on-demand is your top choice, take a look at our Tankless Water Heater and Navien Combi-Boiler options.

Looking for a traditional storage style water heater? We have top of the line high efficiency electric and gas water heaters.

Contact us to speak with one of our knowledgeable staff members! Brands we’re proud to carry: Giant, Bradford White, Rinnai, Navien.

Who do I contact if I’m moving?

If you are an owner selling your home, you must notify your lawyer that you have rental equipment from @home Energy, and they will forward us the appropriate paperwork to make sure it transfers successfully out of your name and into the purchasers name as of the closing date of the sale.

If there is an unexpired term in your rental contract, the new owner can accept the remaining period of the rental contract, otherwise you may be required to pay the remainder of the time left in the rental agreement term.

If you are a tenant, please call us at 705-675-0525 during regular business hours to provide your move information upon moving in and out.